State Farm® Insurance Agent Melanie Stone
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Sonia Soszna
April 23, 2025
5
out of
5
rating by Sonia Soszna
"Always excellent customer service. They give us great advice each time. I specially recommend Natalie Caro, she has always taken good care of us."
We responded:
"Thank you, Sonia, for your wonderful feedback! I'm glad to know that our customer service and advice have been helpful to you. Natalie is indeed a valuable part of our team, and we're grateful for her dedication to taking good care of our customers. If you ever need further assistance or have any questions, please feel free to reach out."
Jana Pertinez
April 23, 2025
5
out of
5
rating by Jana Pertinez
"I’ve had a wonderful experience with my insurance company, thanks to Natalie! She is always available to answer any questions I have and truly takes the time to explain everything clearly. She is also very transparent when it comes to coverage options and pricing, making sure I always know exactly what to expect with our account. It’s rare to find someone so responsive, knowledgeable, and genuinely helpful. Highly recommend!"
We responded:
"Hey, Jana! Thanks so much for your feedback and for leaving a shoutout for Natalie! We're lucky to have her on our team, and it's great to hear how much her clarity and responsiveness have meant to you. She truly cares about helping people understand their options and feel confident in their choices. Knowing she’s made such a positive impact on your experience means a lot to all of us."
J Reed
April 8, 2025
5
out of
5
rating by J Reed
"Melanie and her staff are always super responsive and helpful whenever we have a need. Natalie recently assisted us with adding coverage for a vacation home and was extremely personable and responsive every step of the way. We have been clients for a couple decades now and highly recommend!!"
We responded:
"Thank you for your wonderful feedback! I'm delighted to hear that Natalie was able to assist you with adding coverage and that you found her personable and responsive. It's fantastic to know that you have been with us for so long and continue to recommend our services. If you ever need anything else, we're here to help!"
Arlette Cruz
April 7, 2025
5
out of
5
rating by Arlette Cruz
"I’ve had a fantastic experience with Natalie Caro at Melanie Stone - State Farm Insurance Agency. Her customer service has been top-notch and incredibly helpful whenever I’ve had questions or needed assistance. Natalie made sure I feel valued and provided excellent coverage options. I’ve had nothing but positive experiences, and I truly appreciate their professionalism and attention to detail. Highly recommend!"
We responded:
"Thank you, Arlette, for sharing your wonderful experience with Natalie at our office! I'm happy to know that her customer service and attention to detail have made such a positive impact. Your recommendation means a lot to us. If you need further assistance, we're here to help!"
Arunaa Atreya
March 3, 2025
5
out of
5
rating by Arunaa Atreya
"We have been with Melanie Stone agency for 20 years now and have been very satisfied with the service provided. Roxie Elliott is a star! Trustworthy and dependable."
We responded:
"Thank you, Arunaa, for your wonderful feedback! I'm so happy to know that you've been satisfied with our service. Roxie truly is a star, and we're grateful to have her on our team. If you ever need anything or have questions, please feel free to reach out. We're here to help!"
Jim Pasciolla
March 2, 2025
5
out of
5
rating by Jim Pasciolla
"This agency has been great. Been with them since 2000 and have alway had great service and immediate replies to any concerns. The staff has always been awesome and gone out of their way to make sure any questions/concerns are answered. They have never given me any reason to look anywhere else for any of my insurance needs."
We responded:
"Thank you, Jim, for your wonderful feedback! I'm so happy to know that you've been satisfied with our service since 2000. Our team is dedicated to providing immediate responses and ensuring all your questions are addressed. We truly appreciate your loyalty and look forward to continuing to meet your insurance needs. If you ever have any questions or need assistance, please don't hesitate to reach out!"
Dione Reed
February 26, 2025
5
out of
5
rating by Dione Reed
"I have found the agent to be both knowledgeable and extremely helpful as we navigated relocating and establishing ourselves in North Carolina for both home and vehicles coverage."
We responded:
"Thank you, Dione, for your wonderful feedback! I'm happy to know that our team was able to assist you effectively during your move to North Carolina. It's great to hear that you found our services helpful for both your home and vehicle coverage. If you have any more questions or need further assistance, please feel free to reach out. We're here to help!"
Bob Fielding
February 9, 2025
5
out of
5
rating by Bob Fielding
"The Melanie Stone State Farm agency was extremely helpful, concerned and expedient in handling a recent claim where my windshield was shattered by a large bird. Roxie was the agency rep who took over everything and facilitated a quick resolution! I highly recommend this State Farm agency!!!"
We responded:
"Thank you, Bob, for sharing your experience! I'm happy to know that our team, especially Roxie, was able to assist you promptly with your windshield claim. Your recommendation means a lot to us. If you ever need further assistance, don't hesitate to reach out!"
Kim Rook
January 29, 2025
5
out of
5
rating by Kim Rook
"We luckily haven't had to use our insurance with Melanie Stones office often, but the few times we have, our experience has been great. This latest issue with a broken windshield couldn't have gone any smoother and Natalie was an absolute champion! Very professional, communicated fantastically, and made the whole process so easy!"
We responded:
"Thank you, Kim, for sharing your positive experience! I'm happy to know that Natalie provided such excellent service during your windshield issue. Her professionalism and communication skills are truly valued in our office. If you ever need assistance in the future, don't hesitate to reach out!"
joshua jastemski
January 22, 2025
5
out of
5
rating by joshua jastemski
"Melanie and her team are always amazing to deal with. They look out for my best interest, save me a bundle. Thanks Melanie Stone State Farm!"
We responded:
"Thank you, Joshua, for your wonderful feedback! I'm glad to know that our team has been able to look out for your interests and help you save. Your support means a lot to us."
James Creen
January 21, 2025
5
out of
5
rating by James Creen
"Melanie Stone State Farm and her team simplified insurance and made sure I’ve got the coverage my family and I need. These people are amazing- do yourself a favor and call them!"
We responded:
"Thank you, James, for your fantastic review! I'm delighted to know that our team made the insurance process simple and ensured you have the right coverage for your family. We truly appreciate your recommendation and are always here to help with any future needs. Feel free to reach out anytime!"
Randall Wilke
January 13, 2025
5
out of
5
rating by Randall Wilke
"I've been in the process of switching all my insurance to State Farm. Melissa has helped me through that change. She is extremely knowledgeable and thorough in making it easy to do business with State Farm."
We responded:
"Thank you, Randall, for your fantastic review! I'm happy to hear that Melissa was able to assist you with your insurance transition. Her knowledge and thoroughness truly make a difference. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
Rick Palmer
November 27, 2024
5
out of
5
rating by Rick Palmer
"Our move to the Charlotte area has been very busy. We have dealt with many of the team, Melissa, Natalie and Rachel and they have all been very helpful and friendly. Excellent Agency! Thanks for all your help!"
We responded:
"Rick, thank you for your wonderful review! I'm happy to hear that Melissa, Natalie, and Rachel have been so helpful and friendly during your move to Charlotte. We appreciate your kind words and are grateful for the opportunity to assist you. If you need anything else, don't hesitate to reach out."
Ty Wainwright
November 25, 2024
5
out of
5
rating by Ty Wainwright
"Rachel was great to work with! I appreciate all her help :)"
We responded:
"Rachel is indeed a fantastic part of our team, Ty! I'm glad she could assist you so well. We appreciate your kind words and are here for any future needs you might have. Thanks for sharing your experience!"
Clara M.
November 14, 2024
5
out of
5
rating by Clara M.
"The team at Melanie Stone has been so helpful in getting attention on my claim. Thank you Natalie!"
We responded:
"Clara, thank you for your wonderful review! I'm so happy to hear that Natalie and the team were able to assist you with your claim. We truly appreciate your kind words and are always here to help with any future needs. - Melanie Stone - State Farm Insurance Agent, Charlotte, NC"
Phoebe Loetz
October 25, 2024
5
out of
5
rating by Phoebe Loetz
"So thankful for the prompt & professional assistance from this office! After a stressful move to Charlotte, Melissa helped me navigate my new insurance options with ease. 10/10!"
We responded:
"Phoebe, thank you for your wonderful review! I'm so happy Melissa could assist you during your move to Charlotte and make the transition smoother. We're grateful for your kind words and are always here to help with any future insurance needs. - Melanie Stone - State Farm Insurance Agent, Charlotte, NC"
Mike Arthur
October 17, 2024
5
out of
5
rating by Mike Arthur
"I've been a home/auto client with Melanie Stone for years. They are very responsive, helpful and easy to deal with. Love State Farm and this agency! Shout out to Rachel who has always been a pleasure to work with."
We responded:
"Thank you, Mike, for your wonderful review! I'm so happy to hear that you've had such a positive experience with our home and auto services over the years. Rachel will be delighted to know her efforts are appreciated. We're always here to help and make things easy for you. If you ever need anything, don't hesitate to reach out. - Melanie Stone - State Farm Insurance Agent, Charlotte, NC"
Lilly
October 10, 2024
5
out of
5
rating by Lilly
"Shoutout to Roxie at Melanie’s office. Roxie is amazing. Very knowledgeable and always ready to go the extra mile to help. Thank you Roxie, you rock!"
We responded:
"Lilly, thank you for your wonderful review! I'm so happy to hear that Roxie has been able to assist you so effectively. Her dedication and knowledge truly make a difference in our office. We appreciate your kind words and look forward to continuing to serve you! - Melanie Stone - State Farm Insurance Agent, Charlotte, NC"
Trust Authority
October 9, 2024
5
out of
5
rating by Trust Authority
"I am proud to say that I have been with Melanie Stone for years! This fantastic team has always been there for me and my Family, quick to respond and eager to help with all of our needs! Natalie is the greatest! She has always put our best interests first and has been so much more than an agent, but a true friend! We feel so well cared for by this great team! Thank you Melanie, Natalie, Roxy, and Melissa! We love you! Lisa & Rocco"
We responded:
"Thank you, Lisa and Rocco, for your wonderful review! I'm so happy to know that you and your family have felt well cared for by our team over the years. Natalie, Roxy, and Melissa truly appreciate your kind words and are grateful to have built such a strong relationship with you. We're always here to help with all your needs. Thanks again for your continued trust and support! - Melanie Stone - State Farm Insurance Agent, Charlotte, NC"
Andrea Morgan
October 1, 2024
5
out of
5
rating by Andrea Morgan
"This agency has been so helpful and friendly over the years I've been with them in Charlotte. Natalie was always quick to respond to any question or concern, and felt like a friend to rely on in times of need. Highly recommend!"
We responded:
"Andrea, thank you so much for your kind words! I'm happy to hear that our team, especially Natalie, has been able to provide you with the support and friendliness you deserve over the years. We truly value your recommendation and are always here for any future needs or questions you might have. - Melanie Stone - State Farm Insurance Agent, Charlotte, NC"
J Rollings
September 13, 2024
5
out of
5
rating by J Rollings
"The folks who work in this office are always so kind and helpful. I’ve worked with this office as a customer for 27 yrs now and have only had very positive experiences with them, even when the reason for the experience wasn’t so positive!"
We responded:
"J, thank you for your kind words and for being a loyal customer for 27 years! We're happy to know that our team has consistently provided you with positive experiences, even during challenging times. Your satisfaction is our top priority, and we appreciate your continued trust in our office. If you ever need anything, we're here to help. - Melanie Stone - State Farm Insurance Agent, Charlotte, NC"
Frank Van Buren
August 15, 2024
5
out of
5
rating by Frank Van Buren
"I have been a happy Melanie Stone client for many years, and I always feel like Melanie and her team, including Natalie and Roxie, are placing my needs and objectives as first priority. They are honest, responsive, professional, courteous and easy to access. Throughout many changes in my life status since becoming a client (fatherhood, divorce, home purchase, new business, etc), they have consistently provided good advice, appropriate policies and excellent service when requested and proactively. Highly recommended!"
We responded:
"Hey Frank, Thanks so much for your kind words and for being with us for so many years. I'm glad to hear that you feel our team, including Natalie and Roxie, has been responsive, professional, and courteous. It's great to know we've been able to support you through all the changes in your life. We're always here to help with any future needs or questions. - Melanie Stone - State Farm Insurance Agent, Charlotte, NC"
john llamas
August 12, 2024
5
out of
5
rating by john llamas
"Rachel has always been prompt in responding to inquiries. Earlier this year, she helped me review my home coverage and my interest in ensuring adequate coverage in today's economic milieu. Most recently, she assisted me in covering a newly purchased vehicle in about 5 minutes. Melanie has built a fine practice."
We responded:
"John, We appreciate the wonderful review!"
Jennifer Walker
August 2, 2024
5
out of
5
rating by Jennifer Walker
"I had an amazing experience with Rachel, she was very knowledgeable and personable! I would definitely recommend anyone to contact the Melanie Stone office, for their services!"
We responded:
"Hi Jennifer! I'm so glad you had an amazing experience with Rachel! She's truly knowledgeable and personable, and we're grateful to have her on our team. Thanks for recommending our office! If you need anything in the future, don't hesitate to reach out. - Melanie Stone - State Farm Insurance Agent, Charlotte, NC"
Connor H
July 16, 2024
5
out of
5
rating by Connor H
"Personable, helpful, and quick to respond. Great advice and willing to work you through all the processes. It is reassuring to have someone on your side in the insurance world!"
We responded:
"Thank you, Connor, for your kind review! I'm glad to hear you found our advice helpful and the process smooth. I appreciate your trust in our office to guide you through your insurance needs. Please feel free to reach out if you have any questions in the future! - Melanie Stone - State Farm Insurance Agent, Charlotte, NC"